1. What’s the return policy?

All sales are final. We can only accept returns for items that are defective. If your order is incorrect or defective, please email the team at [email protected] and a replacement will be sent out right away.

2. How do I place my order?

1. Log in or create an account.

2. Browse for items (or search for specific items by description or item #) and add them to your cart.

3. Follow the instructions during the checkout process.

3. How do I create an account?

Click on Sign in in the upper right-hand corner and follow the prompts, or create an account during the checkout process. Once you create an account, you can see your order status and history, and check out faster next time. You could also check out as a guest, but then you wouldn’t have access to your order status and history.

4. How do I see my shopping cart?

Click on Cart in the upper right-hand corner of the screen.

5. What payment methods can I use?

• Personal orders: You can use your credit card (Visa, MasterCard, Discover or American Express). The charge will be listed on your card’s account as being from “RBO PrintLogistix.” Your card will be pinged to confirm validity, but it won’t be fully charged until the order has been completed. Please note: All personal orders are subject to sales tax and shipping fees.
• Company orders: Pre-approved associates can charge their purchases to teams that have budget for swag items. If you need help accessing your team’s budget, please contact your manager.

6. How can I confirm that my order was received?

You’ll get an Order Confirmation email immediately after you place your order. You can also check the status of your order by logging into your Brand Store account.

7. What are the shipping fees?

Shipping fees are based on standard FedEx rates at the time of the order.

8. What if I need to make changes to my order?

All sales are final. But if you realize an error was made, email [email protected] right away, and reference your order # in the subject line. The team will follow up within 24 hours to confirm if your requested change can be made.

9. How long will it take to receive my order?

In-stock items will ship within 1–2 business days, plus transit time. Custom-produced items will ship within 7–10 business days, plus transit time. If items in your order are out of stock or on backorder, you’ll be notified, and the turnaround time could be longer.

10. I have additional questions.

Please email the team at [email protected] for any additional questions or concerns.

Have an idea for a store item? Email us at [email protected] and let us know what you’re thinking.